Frequently Asked Questions

Everything you need to know about your Ben Parkes running gear and training plans.

How long will it take for my order to arrive?

Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on customs processing.

Can I return or exchange my running apparel?

Yes, we offer a 30-day return policy for all unworn and unwashed apparel with original tags attached. Please note that digital products like training plans are non-refundable.

How do I access my digital training plans after purchase?

Once your purchase is complete, you will receive an automated email with a secure download link. You can also access your plans by logging into your account on our website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you ship your products worldwide?

Yes, we ship to most countries globally. Shipping costs and delivery estimates are calculated at checkout based on your specific destination.

How should I care for my Ben Parkes technical gear?

To maintain the performance of your technical fabrics, we recommend machine washing on a cold, gentle cycle and air drying. Avoid using fabric softeners or bleach.